Frequently Asked Questions (FAQ) | Amar Workshop

Welcome to the Amar Workshop Help Center. Here you will find answers to the most common questions about our car parts, orders, shipping, and compatibility. If you don't find what you are looking for, feel free to contact our support team.

⚙️ Product & Compatibility Information

1. Are the car parts sold on Amar Workshop authentic and genuine?

Yes, 100%. We only sell genuine, authentic parts and high-quality aftermarket components sourced directly from official brand distributors, certified manufacturers, or trusted importers.

2. How can I ensure a part is compatible with my specific vehicle?

Automotive parts require exact fitting. We highly recommend checking your car's Make, Model, Year, and Part Number (OEM Number) before purchasing. If you are unsure, you can contact our support team with your vehicle's chassis number, and we will help you find the exact match.

3. An item is marked "Out of Stock." When will it be available again?

Restock timelines vary depending on import schedules and part availability. You can click the "Notify Me" button on the product page, and we will automatically alert you via email or SMS as soon as the item is back in our inventory.

🛒 Orders & Payments

4. How do I place an order online?

Shopping at Amar Workshop is simple:

1. Browse or search for your required car part or accessory.

2. Click "Add to Cart" and proceed to "Checkout."

3. Fill in your delivery details, choose your preferred payment method, and click "Place Order."

4. You will receive an instant confirmation email/SMS with your unique Order ID.

5. What payment methods do you accept?

We accept a wide range of secure payment options:

• Online Payments: Credit/Debit Cards (Visa, Mastercard, American Express).

• Mobile Financial Services (MFS): bKash, Nagad, Rocket, etc.

• Cash on Delivery (COD): Available for selected regions and standard-sized items (subject to verification).

• Bank Transfer: Available for corporate accounts, garages, and bulk B2B orders.

📦 Shipping & Delivery

6. How long will it take to get my order delivered?

• Inside Dhaka: Same-day or next-day delivery (within 24–48 hours).

• Outside Dhaka: 2 to 4 business days via our reliable courier partners. (Note: Large/heavy items like body panels or engine blocks may take slightly longer to transport safely).

7. Can I open the package and test/fit the part before paying the courier?

For Cash on Delivery, you must pay the courier agent the full invoice amount before accepting the package. To ensure your protection against any transit damage or missing components, you must record a continuous unboxing video while opening the parcel.

8. What should I do if my package arrives damaged?

If the outer packaging looks heavily damaged, dented, or torn upon arrival, please do not accept the delivery and contact our hotline immediately. If you accept it, ensure you record a complete, unedited unboxing video to claim a replacement.

🔧 Warranty & Returns

9. What is your return/replacement policy?

We offer a 3-day replacement window strictly for out-of-the-box manufacturing defects or if a wrong item was delivered. The part must be completely unused, uninstalled (no grease, oil, or fitting marks), and returned in its original product packaging with a valid unboxing video. We do not accept returns for a "change of mind" or incorrect self-selection.

10. How do I claim a warranty for a part?

Parts carrying an official manufacturer warranty can be serviced or claimed directly through the respective brand's authorized service centers or distribution networks. Amar Workshop will happily assist you with the necessary logistics and invoice verification.

📞 Still Have Questions?

Our customer support team is ready to help you get your vehicle back on the road!

• Email Support: info@amarworkshop.com

• Address: 28 Tejgaon I/A, Dhaka, Bangladesh, 1215

• Business Hours: 10:00 - 18:00, Monday – Saturday (Closed on Sundays)