Return & Refund Policy | Amar Workshop

Thank you for shopping at Amar Workshop. We want to ensure you have a transparent and satisfying experience while purchasing automotive parts and accessories. Because vehicle compatibility and mechanical integrity are crucial, our Return & Refund Policy is governed by the guidelines below.

Please read this policy carefully before completing your purchase.

1. Return & Replacement Eligibility

We offer a 3-Day Replacement Window from the date of delivery, strictly applicable only under the following conditions:

• Manufacturing Defects: The automotive part has a verified, out-of-the-box hardware or functional defect.

• Wrong Product Delivered: The item delivered does not match the part number, model, or specifications of your confirmed order.

• Transit Damage: The product arrived physically damaged during shipping (Requires compliance with Section 2 below).

Conditions for a Valid Return:

• The part must be completely unused, uninstalled, and free from any grease, oil, or installation marks. We cannot accept parts that have been fitted onto a vehicle.

• The product must be returned in its original intact packaging, including the retail box, manufacturer labels, protective wraps, and all bundled components/manuals.

• The serial number or part barcode must match our invoice and inventory records.

2. Mandatory Unboxing Video Requirement

Automotive parts can be heavy, fragile, or composed of multiple small components. To protect against transit damage or missing inside-the-box items, we strictly require an unedited unboxing video.

⚠️ Important: To claim a return or replacement for missing components or physical transit damage, you must record a single, continuous video starting before opening the courier package shipping seal until the product is completely revealed and inspected. Without this video proof, your claim will be rejected.

3. Non-Returnable & Non-Refundable Items

We cannot accept returns or offer refunds for:

• Incorrect Selection/Compatibility Issues: We do not accept returns if you ordered the wrong part for your vehicle without verifying compatibility beforehand. Please confirm your car’s make, model, year, or chassis number before purchasing.

• Change of Mind: We do not accept returns if you simply change your mind or no longer need the part after it has been shipped.

• Installed or Modified Parts: Any part that shows signs of attempted installation, modification, or altered wiring/housing.

• User-Inflicted Damage: Damage caused by improper installation, self-repair attempts, over-tightening, or using the part for non-compatible vehicle modifications.

4. The Refund Process

Once we receive your returned item, our technical team will inspect it within 3–5 business days to verify the defect or condition.

• Approved Returns: If the return is approved, we will initiate a refund to your original payment method (Credit/Debit Card, Mobile Wallet, or Bank Transfer).

• Timeline: Refunds typically take 5–10 business days to reflect in your account, depending on your bank or payment gateway provider.

• Deductions: Delivery and shipping fees are non-refundable. If a refund is issued due to reasons other than our error, payment gateway transaction charges may be deducted from the total refund amount.

5. How to Initiate a Return

If your item meets the eligibility criteria above, please follow these steps:

1. Contact our support team at info@amarworkshop.com within 24 hours of receiving the product.

2. Provide your Order ID, a clear description of the issue, and attach your mandatory Unboxing Video along with clear photos of the part.

3. Once our team reviews and approves the initial claim, you will be guided on how to ship the product back to our central hub or deliver it directly to our facility.

6. Contact Us

For any questions regarding our Return & Refund Policy, please get in touch with us:

• Email: info@amarworkshop.com

• Address: 28 Tejgaon I/A, Dhaka, Bangladesh, 1215

• Business Hours: 10:00 - 18:00, Monday – Saturday (Closed on Sundays)