Terms & Conditions | Amar Workshop

1. General Provisions

By accessing, browsing, or purchasing from Amar Workshop (via our online platform), you agree to be bound by these Terms & Conditions. We reserve the right to update, modify, or replace these terms at any time without prior notice. Continued use of the website implies acceptance of any updated terms.

2. Products, Pricing & Specifications

• Price Display: All prices listed for car parts, components, and accessories are inclusive of applicable taxes unless stated otherwise at checkout. Prices are subject to change without notice due to market fluctuations or supply changes.

• Availability: Inventory is updated regularly. In the rare event that an item goes out of stock after an order is placed, we will contact you immediately to arrange a full refund, backorder, or an alternative substitution.

• Specifications & Compatibility: Product images and technical specifications (model compatibility, part numbers, dimensions, etc.) are for informational purposes. Since automotive parts require precise fitting, customers are highly encouraged to verify compatibility with their specific vehicle model before purchasing.

3. Orders & Contract Formation

A sales contract is legally formed only when you receive an official "Order Confirmation" via email or SMS from Amar Workshop. We reserve the absolute right to cancel or refuse any order due to suspected fraudulent activity, unauthorized payment attempts, pricing typographical errors, or sudden stock unavailability from our suppliers.

4. Payment Methods

We accept a wide range of secure payment options for your convenience:

• Online Payments: Credit/Debit Cards (Visa, Mastercard, Amex), Mobile Financial Services (bKash, Nagad, Rocket, etc.), and Internet Banking.

• Cash on Delivery (COD): Available for eligible locations and specific product categories (subject to verification).

• B2B/Bulk Orders: Bank Transfers or corporate checks for verified commercial garage or corporate accounts.

5. Shipping, Delivery & Unboxing

• Timeline: Standard delivery typically takes 1–3 business days within Dhaka and additional days for outer districts, depending on courier schedules and part availability.

• Heavy/Fragile Item Policy: Automotive parts can be heavy, bulky, or fragile (e.g., windshields, body panels, engine blocks). Customers must inspect the outer packaging for any signs of transit damage or tampering before accepting delivery from the courier.

• Unboxing Video Requirement: To claim missing components, physical damage during transit, or wrong item delivery, customers must record a continuous, unedited unboxing video from the moment the courier package is sealed until the product is fully revealed. Without this video proof, Amar Workshop holds no liability for transit damage or missing parts.

6. Warranty, Returns & Compatibility

• Manufacturer Warranty: Car parts sold with a manufacturer warranty are subject directly to the respective brand's or manufacturer's service and replacement policies.

• Replacement Policy: We offer a specific replacement window for documented manufacturing defects or shipping errors (wrong part sent). This replacement does not cover damages caused by improper installation, user mishandling, modification, or normal wear and tear on the road.

7. Contact Information

For any questions regarding these Terms & Conditions, or to seek assistance with an order, please contact our support team:

• Address: 28 Tejgaon I/A, Dhaka, Bangladesh, 1215

• Email: info@amarworkshop.com

• Business Hours: 10:00 - 18:00, Monday – Saturday (Closed on Sundays & National Holidays)